This policy explains how personal data is collected, used and protected when you visit assistenzasitowebpavia.it and request the on-site technical support service through the listed contact channels (WhatsApp, email or the contact form).
1. Data controller
The data controller is Donaldson R F, web technician and freelancer (Partita IVA), based in Pavia, Italy. For any request relating to data protection: info@assistenzasitowebpavia.it.
2. Data collected and purpose
Only the data strictly necessary to handle the support request and organise the on-site visit is collected:
- Contact details: name, phone number (WhatsApp), email address.
- Technical details: address for carrying out the service, website link, temporary access credentials needed for diagnosis and repair.
While working on the server or the site's control panel, the controller operates only in the client's presence and commits not to copy, remove, transfer or share the site's database, client list, or any confidential business document, unless explicitly requested by the client (e.g. for a backup).
The legal basis for this processing is the performance of pre-contractual or contractual measures requested by the user (Art. 6.1.b GDPR).
3. Data retention
Requests that don't result in an actual service being carried out are kept for a maximum of 12 months and then deleted. Data relating to a service that was actually performed is kept for the period required by Italian law for accounting and tax documentation (currently up to 10 years, under Art. 2220 of the Italian Civil Code).
4. Third-party services
The site uses WhatsApp as a direct contact channel. Sending a message via WhatsApp is governed by the privacy policy of WhatsApp Ireland Limited, which may involve data processing outside the European Union under the safeguards provided by Meta.
The fonts used on this site are hosted directly on the assistenzasitowebpavia.it server: no request is made to Google or other external providers, so no IP address is shared with third parties for this purpose.
5. Your rights
Under Regulation (EU) 2016/679 (GDPR), you have the right to access your data, correct it, request its deletion, restrict its processing, or object to its use, by writing to info@assistenzasitowebpavia.it. You also have the right to lodge a complaint with the Italian data protection authority (www.garanteprivacy.it).
6. Changes to this policy
This policy may be updated over time. The date at the top of the page shows the last revision.