These Terms govern the website technical support service offered by Donaldson R F, freelancer with a Partita IVA (hereafter "the Technician"), through assistenzasitowebpavia.it. Requesting a visit and accepting a quote constitute full acceptance of these Terms by the client (hereafter "the Client").
1. Nature of the service
The Technician operates as a freelancer across several areas of IT. This service, offered through this site, is dedicated to specialised technical support for websites, CMS platforms with a particular focus on WordPress, domain configuration, hosting, and management of business email accounts. Any other activities (PC support, office networks, servers) fall outside these Terms and are agreed separately, case by case, with the individual client.
The service focuses on resolving technical and logical problems. The Technician is not responsible for outages, interruptions or data loss caused directly by server hosting providers. The service also excludes logo creation and a full graphic redesign of the business identity.
2. How the service is carried out and privacy
All work is preferably carried out at the Client's home or business premises, in the Client's presence. Technical work is performed directly on the site's control panels and servers, ensuring maximum transparency around business data and the credentials used.
3. Responsibility for data and backups
- The Client is solely responsible for the data on their own site. Before the visit, it is strongly recommended to have an up-to-date backup of the website and its database.
- While working with the utmost care and professionalism, the Technician cannot be held responsible for data loss resulting from sudden failures of external servers or from destructive viral infections already present before the visit.
- The Technician is not responsible for problems caused by the use of pirated plugins, themes, or unlicensed software provided by the Client.
4. Client obligations
- Provide the Technician with a suitable workspace at their premises.
- Keep WordPress administrator credentials, hosting control panel access, and passwords for any email accounts involved in the work readily available.
- Be present, or delegate someone responsible, for the entire duration of the visit.
5. Rates and initial assessment
Standard rates for the service are structured as follows:
- House call + 1st hour of work included: € 50.00.
- Additional hours (billed proportionally): € 25.00 per hour.
For visits requested as urgent, or for distances greater than the Technician's normal working area, the base rate may vary. In these cases, distance, any urgency surcharge and payment method are always agreed beforehand with the Client via WhatsApp, before confirming the visit.
The Technician dedicates the first half hour to a technical assessment of the site and server. If, within this time, it becomes clear the problem requires extraordinary work or that the server is unrecoverably compromised, the Technician will inform the Client immediately to decide together how to proceed before billing further hours.
6. Cancellation and unavailability
The Client may cancel the request at no cost before the Technician sets off toward the agreed address.
If, at the agreed time, the Technician arrives on-site and the visit cannot be carried out for reasons attributable to the Client (unjustified absence, inability to access the premises or provide the necessary credentials), the full base rate of € 50.00 will be due to cover travel costs and time spent.
7. Force majeure
The Technician is not responsible for delays in arriving on-site due to force majeure: adverse weather, traffic accidents, traffic blocks or unforeseeable events not attributable to the Technician's fault.
8. Applicable law and jurisdiction
Italian law applies to these Terms. The Court of Pavia has exclusive jurisdiction over any dispute.